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Customer
Relationship Management (CRM) has become a strategic success factor
for companies in all types of industries. Companies are continually
faced with significant challenges in acquiring, engaging and retaining
profitable customer relationships. With rising customer expectations,
these objectives are becoming more and more difficult to achieve.
Customer transaction data alone is not enough to succeed in today's
fierce competitive environment. Your organization must not only gather
and store transaction data on individual customers, including purchase
patterns, current status, contact history, demographic information,
sales results and service trends; but that data must also be "actionable,"
so that managers and employees on the front lines can use it for decision
support.
The OpalSoft Edge
OpalSoft helps you become a Customer-Centric Enterprise to achieve
the competitive advantage and differentiation you need to increase
profitability by attracting and retaining customers through superior
customer service.
Our technology practice focused on Siebel, Clarify and Onyx enables
us to provide best-of-breed application development services for faster
and reliable implementation. Our solutions allow our clients to manage
customer relationships throughout the selling side of the value-added
chain. We help implement solutions based on new approaches for managing
customer relationships for competitive advantage and differentiation,
and devise strategies for acquisition of new customers and enhancing
customer loyalty. It includes tapping all the communication resources
and tools available to enhance customer relationship, an expertise
in Call Center Management, Sales Force Automation, Knowledge and Service
Management.
Scope of our services include:
- Installation and Implementation Support
- Data Mapping and System Conversion
- Interface Design and Development
- Report Design and Development
- GUI Design and Customization
- System Testing
- Operations and Support
- Upgrades
- Training, Knowledge Transfer and Post implementation support
OpalSoft edge lies in its ability to leverage its extensive knowledge
and expertise not only in several in CRM products, but also in B2B,
Application Servers, ERP, SCM, and EAI products and adaptor/connector
development to give you a complete solution.
We've forged partnerships with the world's leading CRM solution providers
and systems integration experts, so you never have to go it alone.
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